Subscription & Connection FAQs

No email address is required. Create an account with a username and password by using the free access link on the page to open the user dashboard. Follow the prompts, then store your credentials securely. A password manager is recommended; don't reuse passwords from other sites or share them in public screenshots or with anyone else. Not needing an email address doesn't mean you can skip saving your account details—you'll still need your credentials to sign in later. If you can't log in, check capitalization, keyboard input, and autofill first, then look for the support options in the dashboard. Don't keep creating accounts to troubleshoot, as this can split your orders and subscriptions across accounts.

VPNUB has no limit on the number of devices that can be online at once, so changing devices alone doesn't mean you need to buy another plan. Sign in to the same account on your new device, get the client for that platform, and import the account's subscription. Device limits and data allowances are separate: devices on the same account share its data allowance rather than getting a separate plan allowance each. When moving to a new device, make sure it connects successfully before removing the subscription and sign-in details from the old one. Be especially careful to remove this information before handing a device to someone else. If you think your subscription link has been exposed, check the dashboard for a reset option, then update the devices still in use.

Supported platforms: Windows / macOS / iOS / Android / Linux. Get the client from the user dashboard; don't look for installation files in article attachments or unfamiliar shared links. You can sign in and download the client on Android, Windows, macOS, and Linux without buying a plan. iOS requires an active plan. Downloading the client doesn't provide an active subscription: after installation, return to your account to check your subscription status and import it. If you don't meet the requirements shown on the download page, follow the dashboard instructions. If your system reports an incompatibility, check that you selected the correct platform for your device. Don't repeatedly try files from unknown sources by disabling system security settings.

Sign in to the user dashboard and check your account and plan status before getting the subscription link shown there. In the client, open subscription or configuration management, find the configuration you're using, and update it. If the link in the dashboard has changed, edit the address in the existing configuration or import it again instead of repeatedly refreshing the old link. After updating, check the configuration's last-updated time and route list, and make sure the new configuration is active. You can keep the old configuration temporarily for comparison, but don't enable configurations that conflict with each other. A subscription link gives access to your account. When submitting a support ticket, hide the full link and any credentials it contains; share only the update result and error message.

A connected status only confirms that the client established a connection; it doesn't mean every app's traffic is using the selected route. Check whether the system proxy is enabled and whether routing rules send the app or domain directly. Some apps don't use the system proxy, so check the client's instructions for how to route their traffic. After changing a setting, quit and reopen the app, then compare its results with the same service in a browser. If the browser works but the app doesn't, check the app's region settings, sign-in status, and network permissions too. Change one setting at a time and note the result so you can tell whether the issue is with the route, routing rules, or the app itself.

Disconnect the client first and check whether your local network can access everyday websites. If your basic network connection is down, fix that first. Once it's working, check your plan status and remaining data in the dashboard, and confirm that the client has updated the subscription successfully. Then check your device's date and time, quit any other tools that may control network traffic, and try a different route. Change one thing at a time and keep any error messages so you don't mistake a local network issue for an expired subscription. If access still doesn't recover after disconnecting, check whether the system proxy is still pointing to the client you quit. Before changing unfamiliar network settings, note their original values so you can restore them.

Copy the subscription link again from the dashboard. Check that it doesn't include spaces, line breaks, or explanatory text, and use the subscription import option rather than the manual entry option for a single route. Clients may support different configuration formats, so use the import method provided in the dashboard for your client. Don't change link parameters without a reason. If the list is empty, first confirm that the update succeeded, then check your account status; an empty list alone can't tell you whether import failed or your plan isn't active. If the problem continues, note the client name, operating system, steps you took, and the full error message, then submit a support ticket. Hide your subscription address and account credentials in screenshots.

Sign in to the user dashboard and open the support ticket page. Describe what happened, including your platform and client, the affected app or website, connection method, selected route name, and roughly when the issue began. Mention whether access works after disconnecting, whether you've updated the subscription, and whether switching networks or routes changed anything. These comparisons are more useful than simply saying it doesn't work. You can include the error text or a redacted screenshot, but don't share your password, full subscription link, or sensitive payment details. If you get new results, add them to the original ticket to keep the context together rather than splitting details across multiple conversations.

First check whether the slowdown is due to congestion on your local network or a change in the current route's performance. Don't assume that slow speeds mean your plan has too little data. Pause heavy transfers on other devices, compare routes using the same app and content, and try a different local network. Note whether the issue only happens at certain times. If routes in the same region perform differently, keep the better-performing one and include the problem route in a support ticket. Choose a plan based mainly on your data needs; a larger allowance doesn't mean every connection will be faster. Video playback also depends on the streaming service, video quality, and device performance, so describe buffering, sign-in failures, and reduced picture quality separately.

Route labels can help explain how traffic is routed, but the label alone can't tell you how a route will perform. IEPL routes use a dedicated link segment; relayed routes typically pass traffic through an intermediate node, while direct routes generally avoid that extra relay. Check the client's route details for the actual path. Start by choosing the exit region needed for your destination service, then compare route types in the same region. Check whether you can sign in, how smoothly pages load, and whether the connection remains stable. A closer route isn't necessarily better for every local network, and route labels don't guarantee access to a particular streaming library. VPNUB covers 90+ countries with 220+ routes. See the client for currently available options; the routes page explains route categories and how to choose.

A streaming library may depend on more than the region selected in the client. Services may also consider your exit IP, account region, app cache, and their own rules. First confirm that the app's traffic is using the current route, then quit and reopen the app to clear any previous session information. If the platform provides guidance on region or account settings, follow it. Switching routes doesn't automatically change your account or payment region. If the issue affects only certain titles, note the title and any on-screen message; that's more useful than a general report that the library is wrong. Platforms change how they identify network sources, so verify route connectivity and access to region-specific content separately.

Before and after connecting, open the My IP page on this site and compare the exit details for your current request. Then test the app you actually need to use. A browser lookup only reflects that browser request; it doesn't verify every app. With split tunneling, different requests may take different paths by design. Check which configuration is active in the client, which route is selected, and whether the routing rules match. This helps catch cases where you changed the route in a list but didn't enable its configuration. A failed lookup alone doesn't prove the connection is inactive; consider other access results too. To check DNS, follow the Quick Start and related guides step by step. Don't assume that every request is routed through the client just because the exit details changed.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on the date your plan starts, not at the beginning of each calendar month. Before choosing a plan, consider how you use the service—web browsing, file transfers, and video streaming—and check your actual usage in the dashboard. Unlimited devices doesn't mean unlimited data; usage across all devices counts toward the account's allowance. If you're nearing your limit, check background transfers and device usage before reviewing plan options. Data use isn't estimated from video hours because quality, encoding, and app behavior all affect actual consumption.

Data bundles: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. They don't expire and are used until the allowance runs out. Monthly plan data resets each month on the plan's start date; a bundle draws down from its remaining balance. No expiry doesn't mean used data is automatically replenished. When choosing, consider how often you use the service and whether your data use is occasional or sustained and heavy. No expiry refers to the bundle's validity; it doesn't guarantee that every platform's content or a specific route will remain available forever. If your account has different products with separate usage rules, check the dashboard. If you have questions about which balance is used first or what happens when switching, confirm through a support ticket before proceeding.

When you upgrade a monthly plan mid-cycle, the price difference is converted into remaining days. Before proceeding, open the plan section in the user dashboard and check the target plan, order amount, and displayed effective details. Don't assume how many days will be added based only on the listed prices. Understand the upgrade rules separately from the monthly data reset on your plan's start date; don't assume an upgrade will immediately refill your data or preserve every existing setting. If the order details differ from what you expected, stop and explain your current and target plans in a support ticket. After the upgrade is complete, check your account status on the overview page. If the client still shows old information, update the subscription and confirm which configuration is active.

Pay with Alipay, WeChat Pay, or USDT. VPNUB also offers a 7-day no-questions-asked refund. Before paying, check the plan, amount, and payment method in the user dashboard, then follow the order page instructions. If your status hasn't updated after payment, keep your order record and check the dashboard before trying again. To request a refund, sign in, open a support ticket, and include your request and relevant order details. Eligibility is subject to the Terms of Service. Redact any sensitive information that isn't needed to process the order. Refund processing times and outcomes depend on the actual response; no fixed arrival time is promised here. If you're reporting a connection issue instead, you can include your troubleshooting steps in the ticket.